Company Overview
Data Analytics · Artificial Intelligence · Digital Transformation · Business Process Services
1999
Leadership Development · Organizational Transformation · Change Management
A purpose-driven biotech, scaling at investor pace.
Health Integrated was a Tampa, Florida-based company that helped healthcare providers drive better outcomes, higher satisfaction and lower costs by approaching medical, behavioral, and social health as an integrated whole. They enabled and empower over 5 million patients to stay on-track with care plans, allowing shortened recovery times and reduced re-admissions while improving adherence to care and prescription regimens.
Health Integrated has since been acquired by EXL, a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.
Introduction
When growth stalled because leadership wasn't aligned.
Health Integrated was an organization with deep expertise in helping healthcare clients improve care management and operational performance. Yet internally, the company faced significant challenges of its own.
Conflict, negativity, and misalignment within the Executive Team had created organizational silos, slowed decision-making, and brought business momentum to a near standstill. The existing culture was limiting collaboration and preventing the company from achieving its growth potential.
Recognizing the need for transformational change, CEO Shan Padda partnered with FMG Leading to help create a comprehensive leadership development and organizational change strategy that would strengthen alignment, improve performance, and build a culture capable of supporting long-term growth.
Partnership
Creating alignment where barriers once existed.
FMG Leading began by facilitating an Executive Team retreat designed to address long-standing organizational challenges openly and constructively. Through candid conversations and Executive 360° leadership assessments, leaders gained valuable insights into behaviors, perceptions, and patterns that were limiting collaboration and effectiveness.
This process allowed executives to challenge deeply held assumptions, break down organizational silos, and build stronger relationships across the leadership team.
Building on this foundation, FMG Leading designed and delivered customized development initiatives that included executive coaching, leadership team development, service excellence training, and enterprise-wide culture change support. Working closely with senior leaders, FMG Leading also helped design communication strategies that enabled employees throughout the organization to understand, engage with, and support the transformation journey.
- Executive Team alignment retreat
- Executive 360° leadership assessments
- Leadership coaching and development
- Team effectiveness programs
- Organizational culture transformation
- Service excellence training
Outcomes
A stronger culture produced stronger business results.
As executive alignment improved and a more intentional culture emerged, Health Integrated experienced a significant organizational turnaround. Leaders became more effective, collaboration increased, and the company developed a stronger foundation for growth and performance.
With a high-performing leadership team driving the organization forward, Health Integrated accelerated revenue growth, strengthened operational execution, and successfully positioned itself for future opportunities.
66%+
REVENUE GROWTH
Revenue increased from $30 million to more than $50 million within two years.
2 Years
TRANSFORMATION PERIOD
Significant organizational and financial improvements achieved following the engagement.
400+
FRONTLINE PROFESSIONALS TRAINED
Service excellence training delivered to practitioners and therapists across the organization.
Executive Team
FULLY ALIGNED
Leadership silos were eli
Ongoing Success
The transformation created lasting value.
The leadership and culture changes established throughout the organization created a foundation for sustainable growth and improved performance. With stronger alignment, greater accountability, and a culture intentionally designed to support strategic objectives, Health Integrated was able to achieve results that extended well beyond internal improvements.
The company’s successful turnaround ultimately contributed to its acquisition by EXL, a global leader in digital operations management and analytics. The acquisition marked a significant milestone in Health Integrated’s growth journey and reflected the value created through leadership alignment, culture transformation, and organizational performance improvement.
01
Transformation Begins
CEO Shan Padda engages FMG Leading to support leadership development and organizational change.
02
Executive Alignment
Leadership retreats and 360° assessments help break down silos and strengthen collaboration.
03
Culture Transformation
Coaching, service excellence training, and communication initiatives support organization-wide change.
In Their Words
"Without FMG Leading’s intervention, we wouldn’t have come nearly as far along as we did as an organization. We were in serious trouble and they played a critical part in turning that around."
Shan Padda
CEO, Former, Health Integrated
