Company Overview
Healthcare & Home-Based Care
2006
Hospice Care · Home Health · Palliative Care · Home Infusion · Care Delivery Excellence
A purpose-driven biotech, scaling at investor pace.
Compassus is a national leader in providing high-quality, compassionate, person-centered care to individuals with a complex care need or advanced illness, wherever they call home. The company provides a continuum of home-based care services that ensures patients and their families have the support they need to address current and future health needs.
Compassus’ 6,000 team members across 29 states work collaboratively from more than 250 care locations to manage patient conditions and meet goals of care alongside referring physicians, health systems, long-term care partners and family members.
Introduction
An opportunity to level up.
When David Grams joined Compassus as CEO in 2021, he immediately recognized the opportunity to strengthen the organization’s coaching and leadership capabilities and scale them to meet the needs of a growing company. He sought a complete solution that would prepare Compassus to have success with organic growth, capture new opportunities to serve more communities, and provide team members from the executive level to the frontline with meaningful professional development to support the company’s employer of choice initiatives.
Grams enlisted the partnership of FMG Leading to guide Compassus on this journey.
Partnership
Ongoing development, strategically aligned.
Several key focus areas were identified at the start of the engagement, including building success profiles, completing senior leader assessments, and designing an applied leadership development program called “Leading the Compassus Way” that focused on building skills and capacity for critical leaders within the company. Work then began on “Compassus Academy,” a teammate experience hub and curriculum to support future leaders and enhance leadership effectiveness in each community the company operates.
Compassus also dedicated resources to strengthening and aligning teammates at all levels with its mission, vision and values. Solidifying team connection to the Compassus culture helped strengthen both clinical effectiveness and patient focus, creating more accountability, active leadership, and sense of community throughout the organization. Training to improve collaboration between local and clinical leaders also expanded access to care, enabling Compassus to serve a broader range of patients.
Outcomes
From culture to performance.
A focused investment in leadership, culture, and human capital strategy translated into stronger employee retention, higher engagement, and sustained business growth.
9%
TURNOVER REDUCED
Annual employee turnover decreased from 38% to 23%, improving workforce stability across the organization.
86%
ENGAGEMENT SCORE
Employee engagement reached a new high of 86%, up from 82% the previous year.
47
SURVEY METRICS IMPROVED
Every one of the 47 employee engagement survey questions showed improvement compared to the prior year.
TOP 25%
REVENUE GROWTH
Achieved year-over-year growth performance in the top quartile of the hospice and home health industry segment.
Ongoing Success
The numbers tell the story.
Since partnering with FMG Leading, Compassus has strengthened both organizational performance and employee engagement. Annual employee turnover declined from 38% to 23%, while engagement scores reached record highs, increasing from 82% to 86% with improvements across all 47 survey metrics. Through the first half of 2023, Compassus continued to outperform its peers, achieving year-over-year growth in the top quartile of its segment.
2021
Leadership and culture alignment
Focused initiatives launched to strengthen leadership effectiveness and employee experience.
2022
Record workforce engagement
Employee engagement increased to 86%, with improvement across all 47 survey measures.
2023
Top-quartile growth performance
Achieved year-over-year growth among the top performers in its market segment while maintaining reduced turnover levels.
In Their Words
"FMG Leading brings a unique combination of end-to-end longitudinal human capital solutions and a willingness to adapt to our language, customs, and traditions. This partnership has enabled growth and positioned us as an employer of choice in each of the markets we operate.”
David Grams, Former
CEO, Compassus
